FAQs

Can I cancel my booking?

bmibaby regrets that it is unable to offer refunds in the event of passengers being unable to fly owing to any change in personal circumstances, including but not limited to medical grounds. We do not offer refunds or credits in the event of a family bereavement. In the event of a bereavement of a passenger, bmibaby will offer a travel credit or a refund (minus a £25.00 / €31.25 administration fee) for the deceased passenger. Any other passengers on that booking may claim a travel credit should they wish to no longer travel. In all cases a death certificate will be required to support the refund request. All claims will be assessed entirely at the discretion of bmibaby. This credit will be to the value of the original fare paid less an administration fee per passenger per sector and can be used against any future flights on bmibaby within the following six months. bmibaby strongly recommends passengers obtain adequate travel insurance to cover them in such circumstances.